Passengers Boarding Our International Flights for the First Time
A step-by-step guide to reserving and purchasing tickets to boarding your flight.
Reservations and Purchases
This page provides a step-by-step guide to reserving your international flight ticket to purchasing it.
Reservations
Payment and receipt
Changes and Refunds
See here for guidance on changing reservations / refunds for tickets.
Changes and Refunds due to Bad Weather or Aircraft Malfunction, Etc.
This page provides a step-by-step guide of what to do in the event your flight is delayed or cancelled due to bad weather or an aircraft malfunction, etc.
This page provides information on what you need for a refund and the period, location, and fees relating to claiming a refund.