Delayed or Canceled Flights due to Force Majeure Such as Bad Weather（Including flight suspension due to reduced passenger demand）
If your reserved flight is delayed or canceled due to force majeure such as a typhoon or snowfall, we will change your flight to another Star Flyer flight or give you a refund.
Changes to Reserved Flights
Please make your reservation for a transfer flight within 10 days of the scheduled departure date of your reserved flight.
We accept changes to your ticket regardless of the fare type. You will not be charged for the difference in cost or a transaction fee.
- *
Customers will be responsible for any expenses (transportation and accommodation expenses) incurred when changing a reserved flight.
(Example)
[Passengers with rebookable fares]
- If the boarding date is undecided (changed to an open ticket), the reservation can be changed either to “a flight within 30 days of the departure date of the reserved flight,” or “a flight during the ticket's period of validity,” whichever period is longer.
[Passengers without rebookable fares]
- You can change your reservation only once.
See here for how to reserve a transfer flight on the Star Flyer official website
- *
STAR Q Discount Fares, Individual Inclusive Travel Fares (including Dynamic Packages), Star Link Benefit Fares, and Carer Discount Fares cannot be changed on the Star Flyer official website.
- *
Reservations made with our corporate reservation service (SF-Biz) can be changed through SF-Biz. The reserved flight cannot be changed via the Star Flyer official website.
Refunds
Please claim a refund within 30 days from the departure date of your reserved flight.
You will not be charged a refund or cancellation charge. You will receive a full refund (only for flights you did not board).
[Where to Claim a Refund]
Please note that where you can claim a refund differs depending on where you purchased your ticket.
| Purchased From | Refund Location | |||
|---|---|---|---|---|
| Official website | SF CALL CENTER | Airport check-in counter | Travel agency | |
| Star Flyer official website | ○*1 | ○ | ○ | × |
| SF CALL CENTER | ○*1 | ○ | ○ | × |
| Star Flyer check-in counter | × | ○*2 | ○ | × |
| Convenience Store | × | ○*2 | ○ | × |
| Travel agency / travel website | × | × | × | ○ |
- *1
Refunds can only be claimed on the Star Flyer official website for credit card payments. Refunds on the Star Flyer official website are made within 10 days of the credit card payment being made and from the day after the scheduled departure date. For refunds after 10 days of the credit card payment being made, we ask that you claim via the SF Call Center or our check-in counter.
- *2
If you have paid in cash, we will undertake procedures to refund you via a transfer to your bank account. However, in the case of a refund due to a force majeure such as bad weather, the transaction fee will be borne by the customer.
Tickets reserved on our corporate company website are non-refundable. Please contact the person in charge of corporate arrangements or our corporate desk at 0570-07-4919 (business hours: 9:00-19:00 / available all year round).
