Changes and Refunds at Customer Convenience

• Changes and Cancellations at Customer Convenience
• Ticket refunds
• Refund Period
• Refund Location
• Refund Charge
• Cancellation charge
• Refund Method
• When Using Shareholder's Benefit Discount
• Exceptions for changes and refunds

• Please make any reservation changes or cancellations prior to the departure of the flight.
• If you do not change or cancel your reservation before departure of the reserved flight, you will not be able to transfer it to another flight with the ticket in question even if it is a fare that enables you to change the reservation. We only accept refunds.
• To confirm, change, or cancel your reservation, you will require your scheduled boarding date, flight number, passenger name, and reservation number. ^*1
• The procedures can be done via the Star Flyer website, mobile website, SF Call Center (Japan domestic flight reservation and information center), Star Flyer check-in counter, or the store where you purchased your ticket. ^*2
• Fares that allow reservation changes depend on the applicable conditions stipulated for each fare. ^*3
• You cannot change the passenger name.

• *1
  If you have forgotten your reservation number, please check with the SF Call Center (Japan domestic flight reservation and information center) or the contact points below.
• *2
  The Star Flyer website, mobile website, and SF Call Center (Japan domestic flight reservation and information center) may not be able to handle some cases.
• *3
  For tickets with a fare that does not allow reservation changes, reservation changes cannot be made after the ticket has been purchased.

• Refunds require an authorization code (confirmation number or the credit card used to purchase the ticket).
• A fixed refund charge/cancellation charge fee will be charged upon giving a refund.

Rebookable fares: After a ticket has been purchased, a refund is provided within 30 days as calculated from the day after the ticket’s period of validity ends

Fares for which the reservation cannot be changed: After a ticket has been purchased, a refund is provided within 30 days as calculated from the day after the planned departure date for the reserved flight

• *
  Make sure to claim your refund within the refund period. If the refund period has expired, it will not be possible to give a refund.

Star Flyer check-in counter, SF Call Center, online (Star Flyer website and mobile website), travel agencies

• *
  Tickets beyond the scheduled departure date cannot be refunded online.
  There might be some cases where your claim cannot be handled. See here for details.
• *
  Refunds for tickets purchased at a travel agency are accepted at the store at which you made the purchase.

When giving a refund, JPY 440 will be charged for each flight ticket and reservation ticket (per each flight).

• Information on Cancellation ChargesSee

  As of August 2023

  Fare Types	After the ticket has been purchased Prior to departure time of reserved flight:		At or after the departure time
  Standard adult fare Roundtrip fare Discounted fare for people with a disability Discounted fare for carers Shareholder's Benefit Discount	No cancellation charge		Haneda-Kitakyushu, Haneda-Fukuoka, Haneda-Yamaguchi Ube services	JPY 6,000
  			Haneda-Kansai, Chubu-Fukuoka service	JPY 4,000
  Child fare STAR Child	No cancellation charge		Haneda-Kitakyushu, Haneda-Fukuoka, Haneda-Yamaguchi Ube services	JPY 3,000
  			Haneda-Kansai, Chubu-Fukuoka service	JPY 2,000
  STAR Senior STAR Youth	Haneda-Kitakyushu, Haneda-Fukuoka, Haneda-Yamaguchi Ube services	JPY 3,000	Haneda-Kitakyushu, Haneda-Fukuoka, Haneda-Yamaguchi Ube services	JPY 6,000
  	Haneda-Kansai, Chubu-Fukuoka service	JPY 2,000	Haneda-Kansai, Chubu-Fukuoka service	JPY 4,000
  STAR 1A/B STAR 3 STAR 7	Haneda-Kitakyushu, Haneda-Fukuoka, Haneda-Yamaguchi Ube services	JPY 1,500	Equivalent to 100% of fare * Only the Passenger Facility Charge will be refunded.
  	Haneda-Kansai, Chubu-Fukuoka service	JPY 1,000
  SORATABI 21	Haneda-Kitakyushu, Haneda-Fukuoka, Haneda-Yamaguchi Ube services	JPY 1,500	Equivalent to 100% of fare * Only the Passenger Facility Charge will be refunded.
  	Haneda-Kansai, Chubu-Fukuoka service	JPY 1,000
  SORATABI 28	60 days before departure of reserved flight: Equivalent to about 10% of fare Between 59 to 28 days before departure of reserved flight: Equivalent to about 30% of fare Between 27 days prior to departure of reserved flight up to departure of reserved flight: Equivalent to about 50% of fare		Equivalent to 100% of fare * Only the Passenger Facility Charge will be refunded.
  SORATABI 45	60 days before departure of reserved flight: Equivalent to about 10% of fare Between 59 to 45 days before departure of reserved flight: Equivalent to about 30% of fare Between 44 days prior to departure of reserved flight up to departure of reserved flight: Equivalent to about 50% of fare		Equivalent to 100% of fare * Only the Passenger Facility Charge will be refunded.
  SORATABI 55	70 days before departure of reserved flight: Equivalent to about 10% of fare Between 69 to 55 days before departure of reserved flight: Equivalent to about 30% of fare Between 54 days prior to departure of reserved flight up to departure of reserved flight: Equivalent to about 50% of fare		Equivalent to 100% of fare * Only the Passenger Facility Charge will be refunded.
  SORATABI 75	90 days before departure of reserved flight: Equivalent to about 10% of fare Between 89 to 75 days before departure of reserved flight: Equivalent to about 30% of fare Between 74 days prior to departure of reserved flight up to departure of reserved flight: Equivalent to about 50% of fare		Equivalent to 100% of fare * Only the Passenger Facility Charge will be refunded.
  STAR LIMITED Fly JAPAN Value Fare	Equivalent to 100% of fare * Only the Passenger Facility Charge will be refunded.		Equivalent to 100% of fare * Only the Passenger Facility Charge will be refunded.
  Individual Inclusive Tour Fare	Click here for details on the cancellation charge.

• Details on Passenger Facility ChargeSee

  Regarding Passenger Facility Charge (PFC) for Japan Domestic Flights

  A Passenger Facility Charge is charged at the following Japan domestic flight terminals. This charge is included with the airfare paid when you purchase a ticket to one of the destination airports and which the airline pays the airport operator. Operators of each of these airports allow these fees to maintain a number of facilities passengers use, including the departure and arrival lobbies. We sincerely appreciate your understanding.

  Overview of Passenger Facility Charges

  • 1 Airports charging PFC: Haneda (Tokyo), Chubu (Nagoya), Kansai (Osaka), Fukuoka, Kitakyushu
  • 2 Customers affected: Japan domestic flight passengers who arrive and depart from the airports charging PFC
  • 3 Prices:

  	Arriving/ departing Haneda (Tokyo)	Arriving/ departing Chubu (Nagoya)	Arriving/ departing Kansai (Osaka)	Arriving/ departing Fukuoka	Arriving/ departing Kitakyushu
  Adults (12 years old or over)	JPY 370	JPY 440	JPY 440	JPY 110	JPY 100
  Children (between 3 and 11 years of age)	JPY 180	JPY 220	JPY 220	JPY 50	JPY 50

  Arriving/departing Haneda(Tokyo)

  Class	Price
  Adults (12 years old or over)	JPY 370
  Children (between 3 and 11 years of age)	JPY 180

  Arriving/departing Chubu(Nagoya)

  Class	Price
  Adults (12 years old or over)	JPY 440
  Children (between 3 and 11 years of age)	JPY 220

  Arriving/departing Kansai(Osaka)

  Class	Price
  Adults (12 years old or over)	JPY 440
  Children (between 3 and 11 years of age)	JPY 220

  Arriving/departing Fukuoka

  Class	Price
  Adults (12 years old or over)	JPY 110
  Children (between 3 and 11 years of age)	JPY 50

  Arriving/departing Kitakyushu

  Class	Price
  Adults (12 years old or over)	JPY 100
  Children (between 3 and 11 years of age)	JPY 50

  • *
    Prices include consumption tax.
  • *
    If you have made a seat reservation (purchased a ticket) for your child, a child fare will apply, even if the child is under 3 years old.

  Applicability

  • 1 Applicability for purchase, changes and refunds is based on the applicability of the ticket purchased and fare used.
  • 2 Refunds issued after purchase of a ticket will be for the entire amount of the price.

  Airport Building Guide

  Haneda (Tokyo)	Japan Airport Terminal Co., Ltd.
  Chubu (Nagoya)	CENTRAL JAPAN INTERNATIONAL AIRPORT COMPANY, LIMITED
  Kansai (Osaka)	Kansai Airports Co., Ltd.
  Fukuoka	Fukuoka International Airport Co.,Ltd.
  Kitakyushu	Kitakyushu Air Terminal

We will refund you through your credit card company from which you purchased your ticket.
The number of days until a refund is given depends on the date of when the refund procedure is carried out and the timing of the credit card company's deadline and when they process the refund. For more information, contact your credit card company.

We will refund you in cash or by bank transfer.

If claiming a refund after the shareholder’s benefit ticket has been registered, then the shareholder’s benefit number and registration password that were already registered can be reused as long as the shareholder’s benefit number hasn’t expired.
No certificate of unused shareholder’s benefits will be issued.

If you are unable to travel due to illness or other reasons, we will take the following action:

• We accept changes to flights within 30 days from the day after the departure date of the reserved flight.
• The refund charge and cancellation charge for changes and refunds will not be applied.

• *
  Please make any reservation changes or cancellations for your reserved flight prior to its departure time.
• *
  If you change your reservation or claim a refund due to illness or other reasons, you must submit a medical certificate from a doctor.
• *
  In case of refund by bank transfer, the transfer fee will be paid by the customer.
• *
  After the refund procedure is completed, reservation changes cannot be made and refund charges and cancellation charges cannot be refunded.

If you have any questions, please contact the SF Call Center (Japan domestic flight reservation and information center).